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Aigento vs Gorgias

For Shopify teams that want AI replies included in one flat monthly price.

Last checked October 13, 2026 · Gorgias alternatives
Start free Install from the Shopify App Store

Which one fits

Choose Aigento if
You want AI replies included in the plan, with no fee per AI resolution.
You handle up to about 1,500 tickets a month and want a predictable bill: $29 or $79.
Your support runs on email, live chat and a contact form, with Shopify order data next to every ticket.
You want to keep your Gorgias history: the importer brings it across and it does not count toward your plan.
Choose Gorgias if
You answer customers on Facebook, Messenger, Instagram, WhatsApp, SMS or phone.
You want the AI to reship a lost order.
Your store runs on BigCommerce, WooCommerce or Magento 2.
You need a native iOS or Android app.
Features

Feature by feature

Feature
Aigento
Gorgias
How AI is billed
Included
Built-in AI on every plan, Free too. Nothing is metered per AI call; AI replies count as messages.
Per resolution
A ticket fee, plus an automation fee when AI Agent resolves the ticket without a human.
Source, checked 2026-10-13
Lowest plan
Free, $0
50 tickets and 150 messages a month.
Starter, $10/mo
50 tickets a month, monthly billing only.
Source, checked 2026-10-13
Free trial
7 days
On Starter and Pro.
Yes
No credit card required.
Source, checked 2026-10-13
Agent seats
2 to unlimited
Free 2, Starter 5, Pro unlimited.
3 to 500
Starter 3; Basic, Pro and Advanced 500.
Source, checked 2026-10-13
Email, live chat, contact form
Yes
Yes
Source, checked 2026-10-13
Facebook, Messenger, Instagram
No
Yes
All Helpdesk plans.
Source, checked 2026-10-13
WhatsApp
No
Yes
A Gorgias phone number needs the Voice or SMS add-on.
Source, checked 2026-10-13
Phone and SMS
No
Add-ons
Voice and SMS are billed separately.
Source, checked 2026-10-13
Store platforms
Shopify
The chat widget also works on any website.
Shopify and more
Also BigCommerce, WooCommerce, and Magento 2 on Pro and above.
Sources 1, 2, 3, checked 2026-10-13
AI actions on Shopify orders
Yes
Cancel, refund, partial refund, edit shipping address, change a line's quantity, remove a line, swap a variant, create and approve returns, discount codes, gift cards, order notes and tags.
Yes
Cancel, edit shipping address, remove or replace items, reship for free, add an order note.
Source, checked 2026-10-13
Automations
Visual workflows
AI steps inside workflows; a dry-run shows what would happen without side effects.
Rules and Flows
Flows need an active AI Agent subscription.
Sources 1, 2, checked 2026-10-13
Calls to your own APIs
Yes
Custom HTTP endpoints, available to every workspace; the AI can call them.
Yes
HTTP integrations, and an HTTP request step in Flows.
Sources 1, 2, checked 2026-10-13
Public help center
Yes
Published from your knowledge base; turn it on in settings.
Yes
All Helpdesk plans.
Source, checked 2026-10-13
Satisfaction surveys (CSAT)
Yes
One 1–5 question after a ticket is resolved.
Yes
All Helpdesk plans.
Source, checked 2026-10-13
Mobile app
No
The web app works in a phone browser.
iOS and Android
Source, checked 2026-10-13
Price

What a month costs

Volume
Aigento
Gorgias
500 tickets a month
$29 · Starter
500 tickets and 1,500 messages, 5 seats, AI included.
$140 · Basic
$60 for 300 tickets, plus 200 extra tickets at $0.40. AI Agent is extra: $30 a month on Basic, which includes 30 automated interactions.
Sources 1, 2, checked 2026-10-13
1,500 tickets a month
$79 · Pro
1,500 tickets and 4,500 messages, unlimited seats, AI included.
$360 · Pro
Includes 2,000 tickets. AI Agent is extra: $190 a month on Pro, which includes 190 automated interactions.
Source, checked 2026-10-13

Prices in USD per month, billed monthly. Aigento's prices are early bird pricing and may change. Gorgias's prices are the list prices on its pricing page; accounts that signed up before May 28, 2025 may be on its legacy pricing.

An Aigento block is 500 tickets and 1,500 messages. A message is a customer message you receive or a reply that is sent, by a teammate, the AI or an automation. Paying by card, going over either allowance adds a $29 block for the rest of the period; billed through Shopify, nothing is charged automatically.

Import your Gorgias history

In Settings → Data, choose Gorgias and enter your Gorgias domain, agent email and API key. The import only reads from Gorgias: it sends no email and starts no AI reply. Tickets keep their dates, status, tags and assignee, and imported history does not count toward your plan. Attachments stay in Gorgias.

Start freeRead the switching guide

Also in Aigento

  • An approval policy for the AI: Autonomous, Assisted (it asks before writes) or Review everything, with overrides per tool.
  • Spending caps per ticket on AI refunds, discount codes and gift cards.
  • Sandbox mode: replies are recorded but not sent while you test.
  • An MCP server, so Claude and other AI clients can work in your workspace with scoped tokens.
  • Made by SIA DashLabs in Riga, Latvia, in the EU.
FAQ

Questions about switching

How do I move from Gorgias to Aigento?

Import your history while Gorgias is still live, verify your sending domain, install the Shopify app and test with your own addresses. Then switch your email forwarding, turn off email in Gorgias, run the import once more to catch up, and replace the chat widget. The switching guide covers each step; the switch-over takes about 30 minutes.

Does imported history count toward my Aigento plan?

No. Imported tickets and messages do not count. Only tickets created in your billing period, and messages received or sent in it, count.

Is AI charged separately in Aigento?

No. The built-in AI is included on every plan, including Free, and nothing is metered per AI call. A reply the AI sends counts as one message in your plan's allowance, like a reply from a teammate.

Can customers reply to old Gorgias emails after I switch?

Yes. The import brings over each email's reference, so a reply to an email a customer got from Gorgias is added to the imported ticket and reopens it.

What does Gorgias do that Aigento does not?

Social channels (Facebook, Messenger, Instagram, WhatsApp), phone and SMS, AI actions that reship an order, stores on BigCommerce, WooCommerce or Magento 2, and native mobile apps. If you need these, Gorgias is the better fit today.

Where do the Gorgias facts on this page come from?

From Gorgias's own pricing page and help center, checked on the date shown. Each fact links to its source below. If something has changed, tell us and we will correct it.

Sources

  1. Gorgias pricing page, checked 2026-10-13
  2. Gorgias Help Center: How you're billed for using Gorgias, checked 2026-10-13
  3. Gorgias Help Center: Legacy pricing for Helpdesk and AI Agent subscribers, checked 2026-10-13
  4. Gorgias Help Center: Connect Facebook and Instagram to Gorgias, checked 2026-10-13
  5. Gorgias Help Center: Set up WhatsApp with a Gorgias phone number, checked 2026-10-13
  6. Gorgias Help Center: BigCommerce 101, checked 2026-10-13
  7. Gorgias Help Center: WooCommerce 101, checked 2026-10-13
  8. Gorgias Help Center: Connect a store to Gorgias: Magento 2, checked 2026-10-13
  9. Gorgias Help Center: AI Agent Actions: make changes to Shopify orders, checked 2026-10-13
  10. Gorgias Help Center: Rules 101, checked 2026-10-13
  11. Gorgias Help Center: Flows 101, checked 2026-10-13
  12. Gorgias Help Center: HTTP Integrations, checked 2026-10-13
  13. Gorgias Help Center: HTTP request step in Flows, checked 2026-10-13
  14. Gorgias Help Center: Create a help center, checked 2026-10-13
  15. Gorgias Help Center: Send Customer Satisfaction (CSAT) surveys, checked 2026-10-13
  16. Gorgias Help Center: Gorgias mobile app, checked 2026-10-13
  17. Aigento: Plans and pricing, checked 2026-10-13
  18. Aigento: Switching from Gorgias to Aigento, checked 2026-10-13

Gorgias is a trademark of its owner. Aigento is not affiliated with or endorsed by Gorgias. Facts checked on October 13, 2026; tell us if something changed.