Gorgias alternatives for Shopify: Aigento
Most teams that compare helpdesks ask three things: what a month costs at their volume, how AI replies are billed, and how much work it is to move. Here are the answers for Aigento and Gorgias, with a link to the source of every Gorgias fact.
Three things to compare
Gorgias charges a ticket fee for each ticket its helpdesk replies to, plus an automation fee when AI Agent resolves the ticket without a human. In Aigento the built-in AI is part of every plan; AI replies count as messages in your allowance.
At 500 tickets a month, Gorgias Basic is $60 for 300 tickets plus $0.40 for each extra ticket. Aigento Starter is $29 for 500 tickets and 1,500 messages. The table below shows both volumes.
Aigento imports your Gorgias tickets with their dates, status, tags and assignees, and replies to old Gorgias emails land on the imported ticket. Imported history does not count toward your plan.
What a month costs
Prices in USD per month, billed monthly. Aigento's prices are early bird pricing and may change. Gorgias's prices are the list prices on its pricing page; accounts that signed up before May 28, 2025 may be on its legacy pricing.
An Aigento block is 500 tickets and 1,500 messages. A message is a customer message you receive or a reply that is sent, by a teammate, the AI or an automation. Paying by card, going over either allowance adds a $29 block for the rest of the period; billed through Shopify, nothing is charged automatically.
Which one fits
Feature by feature
Import your Gorgias history
In Settings → Data, choose Gorgias and enter your Gorgias domain, agent email and API key. The import only reads from Gorgias: it sends no email and starts no AI reply. Tickets keep their dates, status, tags and assignee, and imported history does not count toward your plan. Attachments stay in Gorgias.
Also in Aigento
- An approval policy for the AI: Autonomous, Assisted (it asks before writes) or Review everything, with overrides per tool.
- Spending caps per ticket on AI refunds, discount codes and gift cards.
- Sandbox mode: replies are recorded but not sent while you test.
- An MCP server, so Claude and other AI clients can work in your workspace with scoped tokens.
- Made by SIA DashLabs in Riga, Latvia, in the EU.
Questions about switching
How do I move from Gorgias to Aigento?
Import your history while Gorgias is still live, verify your sending domain, install the Shopify app and test with your own addresses. Then switch your email forwarding, turn off email in Gorgias, run the import once more to catch up, and replace the chat widget. The switching guide covers each step; the switch-over takes about 30 minutes.
Does imported history count toward my Aigento plan?
No. Imported tickets and messages do not count. Only tickets created in your billing period, and messages received or sent in it, count.
Is AI charged separately in Aigento?
No. The built-in AI is included on every plan, including Free, and nothing is metered per AI call. A reply the AI sends counts as one message in your plan's allowance, like a reply from a teammate.
Can customers reply to old Gorgias emails after I switch?
Yes. The import brings over each email's reference, so a reply to an email a customer got from Gorgias is added to the imported ticket and reopens it.
What does Gorgias do that Aigento does not?
Social channels (Facebook, Messenger, Instagram, WhatsApp), phone and SMS, AI actions that reship an order, stores on BigCommerce, WooCommerce or Magento 2, and native mobile apps. If you need these, Gorgias is the better fit today.
Where do the Gorgias facts on this page come from?
From Gorgias's own pricing page and help center, checked on the date shown. Each fact links to its source below. If something has changed, tell us and we will correct it.
Sources
- Gorgias pricing page, checked 2026-10-13
- Gorgias Help Center: How you're billed for using Gorgias, checked 2026-10-13
- Gorgias Help Center: Legacy pricing for Helpdesk and AI Agent subscribers, checked 2026-10-13
- Gorgias Help Center: Connect Facebook and Instagram to Gorgias, checked 2026-10-13
- Gorgias Help Center: Set up WhatsApp with a Gorgias phone number, checked 2026-10-13
- Gorgias Help Center: BigCommerce 101, checked 2026-10-13
- Gorgias Help Center: WooCommerce 101, checked 2026-10-13
- Gorgias Help Center: Connect a store to Gorgias: Magento 2, checked 2026-10-13
- Gorgias Help Center: AI Agent Actions: make changes to Shopify orders, checked 2026-10-13
- Gorgias Help Center: Rules 101, checked 2026-10-13
- Gorgias Help Center: Flows 101, checked 2026-10-13
- Gorgias Help Center: HTTP Integrations, checked 2026-10-13
- Gorgias Help Center: HTTP request step in Flows, checked 2026-10-13
- Gorgias Help Center: Create a help center, checked 2026-10-13
- Gorgias Help Center: Send Customer Satisfaction (CSAT) surveys, checked 2026-10-13
- Gorgias Help Center: Gorgias mobile app, checked 2026-10-13
- Aigento: Plans and pricing, checked 2026-10-13
- Aigento: Switching from Gorgias to Aigento, checked 2026-10-13
Gorgias is a trademark of its owner. Aigento is not affiliated with or endorsed by Gorgias. Facts checked on October 13, 2026; tell us if something changed.